The ITx 2018 Programme may change without notice
In this session, James will explain how the principles of DevOps can be used in any IT department, whether you do development or not, and even in other areas of the organisation outside of IT
Gander Service Management, Director
I am an experienced consultant and leader helping organisations to identify and drive improvements in the way they deliver value to their customers. While my background may be in IT Service Management, many of the practices and approaches can be applied to the wider enterprise as well, as Enterprise Service Management. This approach is also applicable when considering the creation of Shared Service Centres or outsourcing IT or Business Process work.
I use experience and ideas based on Service Management, DevOps principles, Lean and Agile thinking to deliver solutions that fit the customer’s needs.
For the past 10 years, I have focussed my attention on the People and Process aspect of service delivery, using the most appropriate approaches best suited to the requirements. The People component has also resulted in coaching and mentoring managers and team leaders in a variety of operational and service delivery roles.
I am also currently on the board of the IT Service Management Forum of New Zealand (itSMFnz) as Marketing & Events Director and is a member of the Institute of IT Professionals (MITP) and Shared Services and Outsourcing Network (SSON).