ITx 2018 Conference Programme

Jump to: Wednesday 11th | Thursday 12th | Friday 13th

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The ITx 2018 Programme may change without notice


Going ‘Paperless’: Enterprise Service Management puts the Customer First.

Wednesday 3:20pm - 3:50pm, itSMF Service Management conference (Room 3 (Momentum))

This presentation will take the form of a case study, detailing how the largest traditional grocer in the United States achieved success in going “paperless” by applying Service Management best practices to the major ITIL processes.


Jim Weaver

Pre-sales Engineer, Alemba

Jim Weaver has nearly 30 years of experience in IT. The last 11 years have been devoted to Service Management processes both inside and outside of IT. His passion for integration, automation and simplification is what brought him into this area and what keep him excited about his career. He believes a successful Service Management project starts by putting the customer first with a goal to exceed their expectations.