ITx 2018 Conference Programme

Jump to: Wednesday 11th | Thursday 12th | Friday 13th

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The ITx 2018 Programme may change without notice


Preparing for Service Integration

Wednesday 3:20pm - 3:50pm, itSMF Service Management conference (Room 4 (ManageEngine))

Daniel will use a case study showing how a client organisation approached a requirement by the parent organisation to establish a SIAM model within their IT group providing Service Integration. This will help demonstrate how SIAM, ISO20K, ITIL and SFIA can be leveraged to help an organisation understand what their needs are and what they needed to do.


Daniel Merriott

Principal Consultant, BSMImpact

Daniel Merriott is a Principal Consultant for BSMimpact, based in Auckland.
With nearly 20 years experience in IT management and consultancy, and being certified in ITIL, COBIT, VeriSM, and SIAM, Daniel's focus is helping organisations leverage and integrate these frameworks to suit their operating needs.
He is also a Certified Management Consultant, Chartered IT Professional, a Fellow of several professional bodies, as well as Certified in Governance Enterprise IT and a Certified Information Systems Auditor. He is an Accredited SFIA Consultant and trainer and is a member of the SFIA Council.