ITx 2018 Conference Programme

Jump to: Wednesday 11th | Thursday 12th | Friday 13th

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The ITx 2018 Programme may change without notice


Developing Customer Centric Service Catalogue

Wednesday 4:00pm - 4:30pm, itSMF Service Management conference (Room 4 (ManageEngine))

Very often, technology professionals have to hear from their business stakeholders that Services or Products being identified by IT department are technology based rather than having a customer centric approach. For example, when an incident occurs on an IT system, it is not instantly known to the IT team what business service/function/capability is affected.


Ripzem Lepcha

Service Support Manager, Southern Cross Health Society

I have more than 8 years experience working in IT Service Management field with key involvement in Service Operation and Transition. My first involvement with IT Service Management started off as Incident Manager for Deutsche Bank. Over the years, I have worked in various IT Service Management roles in multi-national corporations, Small-medium business, Government and financial organisations, and my latest role being Service Support Manager with Southern Cross Health Society.