The ITx 2018 Programme may change without notice
With the DevOps Tsunami hitting us from all sides it would be easy to forget that there is still a place for good old service management practices, and in fact that they are potentially more important than ever. The trick is to lift ourselves out the mistaken idea that by doing incident and change management we're "doing ITSM" and delivering the benefits the business needs. We need to look elsewhere, and embrace some of the things we've put in the too hard basket, to deliver the secret sauce.
Consultant, FortyTwo Consulting
As a customer focused Service Management Consultant, Tristan believes in keeping things simple and in the power of continual improvement. He thrives on developing effective communication, building relationships and getting everyone on the same page to drive results for the customer.