The ITx 2018 Programme may change without notice
As we progress as a society from the knowledge economy through the disruption economy, our customers are becoming more vocal about what they want and need from their service providers.
No longer are customers willing to put up with bureaucratic and lethargic global enterprises who are slow to change and create unnecessary friction for the consumer. Customers are voting with their currency, choosing Uber over taxis, Amazon over the department store, Airbnb over hotels, and Netflix over the network TV station. If we are not careful in IT, we will also become extinct.
We need to develop strategies that innovate, reduce friction and stop waiting for our customers to come to us.
Come and find out why knowledge is the key to success.
International speaker and author (USA)
Julie is a world renown author, international speaker, consultant and teacher focusing on knowledge management, leadership and change.
With a B.S. degree in computer science from The Ohio State University, Julie brings together the technical and non-technical worlds and is currently pursuing her PhD in Management and Organizational Leadership in Information Systems and Technology from the University of Phoenix.
Julie speaks at conferences worldwide on topics of leadership, business, knowledge management, service management, governance, organisation development, process engineering, service level management, and continual improvement.