ITx 2018 Conference Programme

Jump to: Wednesday 11th | Thursday 12th | Friday 13th

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The ITx 2018 Programme may change without notice


Do I Need a Chatbot?

Friday 2:30pm - 3:00pm, TechCommNZ Technical Communicators Day (Room 2 (Assurity))

If you’ve thought about creating chatbots, we’ll discuss how to get your content ready now, and what you’ll need to design content strategies for the future of intelligence.


Doug Kim

Snr Content Editor, Microsoft (USA)

Doug Kim is a content strategy guru at Microsoft Redmond. He spent his formative years in journalism, where he eventually became Arts and Entertainment editor of The Seattle Times.

He’s been at Microsoft for eight years, where, amongst other things, he’s led efforts to revamp the voice and tone of content and UI text in the Microsoft Office suite and improve video and multimedia content.

More recently, he drove the content strategy for the Microsoft Bing-based content form known as Instant Answers for Microsoft Windows 10.

While continuing to nurture Instant Answers, he leads a team focused on accessibility, inclusive design and Microsoft’s experimental Virtual Support Agent.