DRAFT: The ITx Rutherford 2019 Programme may change without notice
What has digital disruption, ITIL 4, and a CMDB got in common?
In this session, we will show how IT Service Management practices can provide the discipline to enable digital transformation for the whole Enterprise.
Taking a fusion of ITIL 4, DevOps ways of working, and SIAM (Service Integration & Management), we'll see how the whole enterprise can “get work done” efficiently and consistently through a new Enterprise Service Management framework; developed to power Inland Revenue’s Business Transformation.
In this session we'll discuss how to:
This will be a content-rich session, with a recent case study from Inland Revenue.
Consulting Manager, Deloitte NZ
Mark Harrison NZCITP is a Consulting Manager with Deloitte NZ based in Wellington. With a broad base of experience in technical and management roles across IT in both the UK and New Zealand, Mark has a keen interest in Service Management and how it can be used to drive efficiency and unlock automation across the enterprise.
Recently Mark designed and implemented a new set of Service Management processes using ServiceNow at Inland Revenue, developing a framework for this based on ITIL, DevOps and SIAM