ITx Rutherford 2019 Programme

Jump to: Wednesday 9th | Thursday 10th | Friday 11th

Using a mobile device?
Visit programme on mobile site

The ITx Rutherford 2019 Programme may change without notice

Managing the Digital Disruption at Inland Revenue

Thursday 12:20pm - 12:50pm, IT Professionals NZ (CCL Room 2)

What has digital disruption, ITIL 4, and a CMDB got in common?

In this session, we will show how IT Service Management practices can provide the discipline to enable digital transformation for the whole Enterprise.

Taking a fusion of ITIL 4, DevOps ways of working, and SIAM (Service Integration & Management), we'll see how the whole enterprise can “get work done” efficiently and consistently through a new Enterprise Service Management framework; developed to power Inland Revenue’s Business Transformation.

In this session we'll discuss how to:

This will be a content-rich session, with a recent case study from Inland Revenue.


Mark Harrison

Consulting Manager, Deloitte NZ

Mark Harrison NZCITP is a Consulting Manager with Deloitte NZ based in Wellington. With a broad base of experience in technical and management roles across IT in both the UK and New Zealand, Mark has a keen interest in Service Management and how it can be used to drive efficiency and unlock automation across the enterprise.

Recently Mark designed and implemented a new set of Service Management processes using ServiceNow at Inland Revenue, developing a framework for this based on ITIL, DevOps and SIAM