ITx Rutherford 2019 Programme

Jump to: Wednesday 9th | Thursday 10th | Friday 11th

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The ITx Rutherford 2019 Programme may change without notice

ITIL4 in an hour

Thursday 3:00pm - 4:10pm, Shared Workshops (Catalyst Room 5)

A condensed overview of the world leading framework for Service Management: ITIL 4.

As disruption continues and Digital Transformation is at the front of mind, businesses will increasingly look to frameworks like ITIL to understand, standardise and automate the work they do.

Whether you are new to ITIL or v3 certified, this is a key framework to be aware of for all IT Professionals. Released this year, ITIL4 is a significant advancement on the previous version and represents a shift in thinking that will impact us all.

We’ll run through:

We'll cover pretty much all of the foundation guidance at a high level in an engaging format that shows how it fits together and can be applied to work across the enterprise.


Mark Harrison

Consulting Manager, Deloitte NZ

Mark Harrison NZCITP is a Consulting Manager with Deloitte NZ based in Wellington. With a broad base of experience in technical and management roles across IT in both the UK and New Zealand, Mark has a keen interest in Service Management and how it can be used to drive efficiency and unlock automation across the enterprise.

Recently Mark designed and implemented a new set of Service Management processes using ServiceNow at Inland Revenue, developing a framework for this based on ITIL, DevOps and SIAM