ITx 2020 Programme

Jump to: Wednesday 7th | Thursday 8th

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Please note as with our physical conferences, all of the virtual conference sessions will be recorded.

To connect to the presentations please see the link in each of the presentation descriptions in the programme or use the following stream presentation links


For the CITRENZ1 StreamFor the CITRENZ2 StreamFor the CITRENZ3 Stream 

This years poster presentations can be viewed at

Voting on the posters is also being held online, vote at

What is Lean Six Sigma and how it may improve your business performance

Wednesday 2:35pm - 3:30pm, CITRENZ (

In this workshop, we will explore DMAIC, the five phases of Lean Six Sigma, in a way that you will understand how to select a problem (or opportunity), identify the actual cause(s) of the problem, implement actions to eliminate the cause(s) and so, to improve your business performance.


Arthur Do Valle

Data Science Research Group, Wintec

Arthur Valle is a Principal Academic Staff Member in the Centre for Information Technology at Wintec (Waikato Institute of Technology), where he is the acting Team Manager and also the IT Research Leader.

Arthur has a PhD in Production and System Engineering from Pontifical Catholic University of Parana (PUCPR) in Brazil. As his thesis, he developed a method for applying Process Mining techniques in software process assessments. Arthur has industry and academic background in topics such as Lean Six Sigma; Continuous Improvement; Business Process Management; Software Development; Quality Management; Operations Management; Performance Measurement, Project Management; Service Management and Strategy.

As a former senior IT consultant for the last 20 years, Arthur had been involved in 15+ successful CMMI-based improvement programs in Brazil and abroad.