Keynotes and Speakers for ITx 2018
Product Development Manager, Axelos Global Best Practice
Akshay Anand is a Product Development Manager at AXELOS®, working on the development of new guidance and research within the IT Service Management (ITSM) portfolio. He previously advised Fortune 100 clients on how to improve their ITSM capabilities, implemented toolsets such as Remedy and ServiceNow, and headed up global ITSM activities at Macmillan Publishing..
Many IT practitioners approach IT service management (ITSM) in their organisations as if it were an ordered system, with clear links between cause and effect. In this presentation, Akshay will discuss how recognising that ITSM operates in a complex system, practitioners can apply methods derived from the Cynefin framework (developed by Cognitive Edge) to make sense of the world they’re operating in.
Have you heard about the upcoming update to ITIL? Curious to know how the update will reflect modern ways of working? Want to understand how your current certifications will carry over? Join Akshay Anand, Product Development Manager at AXELOS, and one of the Lead Architects of the ITIL update, to understand more about why and how ITIL is changing in 2018.