ITx 2018 Speakers

Keynotes and Speakers for ITx 2018

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Brett Moffett

Solutions Architect, Cireson

Brett Moffett is responsible for technical customer and partner enablement for Cireson in Asia Pacific. With over 20 years of experience in a range of industries, Brett is all too aware of the many challenges with IT support and associated ITSM tools. Having held most support roles, Brett’s passion now lies in promoting the System Center platform. He has designed and implemented System Center and Cireson to customers in both Australia and globally. Joining the thought leaders in System Center Service Management and Asset Management, Brett is a frequent blogger and contributor to the Cireson Community and other online forums. He also hosts monthly Adelaide and Canberra Microsoft IT Pro Communities, as well as webcasts on technical or business process topics.

Taking Out the Trash! Automating basic Service Management tasks

Friday 12:10pm - 12:40pm, itSMFnz (itSMFnz 1 Room)

s your organisation ready to automate your end user requests?
If you answered yes, this presentation is for you.
If you answered no, then this presentation is REALLY important for you!

All organisations have their top 10 requests that they seem to repeat on a daily or weekly basis that consume countless hours and remove ever reducing staff numbers from important tasks.

Wouldn’t it be great to take out this trash once and for all and never have to worry about it again?
And wouldn’t it be great to free up this time to automate more and free up more time?

In this session we will look at how to make a start at automating the most common tasks that end user requests and the kinds of ROI that they can provide. You will be provided with real world examples of automation and the figures of savings that can be PROVEN!

You will also discover usable code, scripts, RunBooks or automation solutions that you will be able to implement today.

Attend this session to learn:

Where to start with automation
What automation choices are best for your organisation
Real world user-driven examples
User on-boarding
Hardware Purchase Requests
Email DL maintenance
Skype for Business User Image Replacement